ITIL Product (Version 5)

Digital products and services

Introduction to digital products and services / The digital product and service lifecycle management activities

• Discover

Key concepts and practices of the ‘discover’ activity / Steps and outputs of the ‘discover’ activity / Success factors and metrics of the ‘discover’ activity

• Design

Key concepts and practices of the ‘design’ activity / Steps and outputs of the ‘design’ activity / Success factors and metrics of the ‘design’ activity

• Acquire

Key concepts and practices of the ‘acquire’ activity / Steps and outputs of the ‘acquire’ activity / Success factors and metrics of the ‘acquire’ activity

• Build

Key concepts and practices of the ‘build’ activity / Steps and outputs of the ‘build’ activity / Success factors and metrics of the ‘build’ activity

• Transition

Key concepts and practices of the ‘transition’ activity / Steps and outputs of the ‘transition’ activity / Success factors and metrics of the ‘transition’ activity

• Operate

Key concepts and practices of the ‘operate’ activity / Steps and outputs of the ‘operate’ activity / Success factors and metrics of the ‘operate’ activity

• Deliver

Key concepts and practices of the ‘deliver’ activity / Steps and outputs of the ‘deliver’ activity / Success factors and metrics of the ‘deliver’ activity

• Support

Key concepts and practices of the ‘support’ activity / Steps and outputs of the ‘support’ activity / Success factors and metrics of the ‘support’ activity

• The ITIL Product and Service Lifecycle

Managing the end-toend lifecycle / ITIL, AI and other frameworks