ITIL Product (Version 5)

Il percorso tratta la gestione dei prodotti digitali nel quadro di ITIL, seguendo l'intero ciclo di vita: si parte dall'individuazione di un'esigenza e si arriva al supporto, attraversando progettazione, approvvigionamento, realizzazione, passaggio in produzione, esercizio e consegna. Per ciascuna fase si studiano i concetti di base, le operazioni da svolgere, i risultati attesi e gli indicatori che misurano il successo. Destinatari naturali sono chi coordina prodotti digitali e chi guida squadre tecniche in contesti dove le priorità cambiano spesso, perché offre una visione d'insieme del percorso e un confronto su come ITIL si integri con l'intelligenza artificiale e con altri modelli di riferimento.

• Digital products and services
• Introduction to digital products and services / The digital product and service lifecycle management activities
• Discover
• Key concepts and practices of the ‘discover’ activity / Steps and outputs of the ‘discover’ activity / Success factors and metrics of the ‘discover’ activity
• Design
• Key concepts and practices of the ‘design’ activity / Steps and outputs of the ‘design’ activity / Success factors and metrics of the ‘design’ activity
• Acquire
• Key concepts and practices of the ‘acquire’ activity / Steps and outputs of the ‘acquire’ activity / Success factors and metrics of the ‘acquire’ activity
• Build
• Key concepts and practices of the ‘build’ activity / Steps and outputs of the ‘build’ activity / Success factors and metrics of the ‘build’ activity
• Transition
• Key concepts and practices of the ‘transition’ activity / Steps and outputs of the ‘transition’ activity / Success factors and metrics of the ‘transition’ activity
• Operate
• Key concepts and practices of the ‘operate’ activity / Steps and outputs of the ‘operate’ activity / Success factors and metrics of the ‘operate’ activity
• Deliver
• Key concepts and practices of the ‘deliver’ activity / Steps and outputs of the ‘deliver’ activity / Success factors and metrics of the ‘deliver’ activity
• Support
• Key concepts and practices of the ‘support’ activity / Steps and outputs of the ‘support’ activity / Success factors and metrics of the ‘support’ activity
• The ITIL Product and Service Lifecycle
• Managing the end-toend lifecycle / ITIL, AI and other frameworks