ITIL Service (Version 5)

Il percorso copre il ciclo di vita dei servizi digitali in ITIL 5, passando per le fasi di scoperta del bisogno, progettazione, acquisto, realizzazione, messa in esercizio, gestione operativa, erogazione e assistenza, e chiude con una panoramica su come collegare tra loro queste fasi. A trarne beneficio sono soprattutto chi coordina servizi IT, i tecnici che li mandano avanti e chi guida gruppi di lavoro in contesti articolati e soggetti a frequenti cambiamenti, perché il programma offre un ordine chiaro alle attività e ai parametri con cui misurare il successo di ciascuna fase. Nella pratica quotidiana, chi segue il corso impara a impostare il miglioramento continuo come abitudine del proprio lavoro.

• Digital products and services
• Introduction to digital products and services / The digital product and service lifecycle management activities
• Discover
• Key concepts and practices of the ‘discover’ activity / Steps and outputs of the ‘discover’ activity / Success factors and metrics of the ‘discover’ activity
• Design
• Key concepts and practices of the ‘design’ activity / Steps and outputs of the ‘design’ activity / Success factors and metrics of the ‘design’ activity
• Acquire
• Key concepts and practices of the ‘acquire’ activity / Steps and outputs of the ‘acquire’ activity / Success factors and metrics of the ‘acquire’ activity
• Build
• Key concepts and practices of the ‘build’ activity / Steps and outputs of the ‘build’ activity / Success factors and metrics of the ‘build’ activity
• Transition
• Key concepts and practices of the ‘transition’ activity / Steps and outputs of the ‘transition’ activity / Success factors and metrics of the ‘transition’ activity
• Operate
• Key concepts and practices of the ‘operate’ activity / Steps and outputs of the ‘operate’ activity / Success factors and metrics of the ‘operate’ activity
• Deliver
• Key concepts and practices of the ‘deliver’ activity / Steps and outputs of the ‘deliver’ activity / Success factors and metrics of the ‘deliver’ activity
• Support
• Key concepts and practices of the ‘support’ activity / Steps and outputs of the ‘support’ activity / Success factors and metrics of the ‘support’ activity
• The ITIL Product and Service Lifecycle
• Managing the end-toend lifecycle / ITIL, AI and other frameworks